Privacy Policy

At Lilac Closet, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop from our website.

By using our website, you agree to the practices described below.

1. Information We Collect

When you browse or place an order, we may collect:

Personal Information

  • Name
  • Phone number
  • Delivery address
  • Email address (if provided)
  • Order details

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Confirm orders via WhatsApp or phone
  • Provide customer support
  • Send delivery updates
  • Improve our products and services
  • Prevent fraud or fake orders

We only collect what is necessary to serve you better.

3. Payment Security

For Cash on Delivery (COD) orders, no online payment information is collected.

For online payments secure and trusted payment providers will be used to protect your data.

4. Sharing Your Information

We respect your privacy.

Your information is never sold or rented to third parties.

We only share necessary details with:

  • Delivery/courier services (to ship your order)
  • Trusted service providers helping us operate our business

They are required to keep your information secure.

5. Data Protection

We take reasonable steps to protect your personal information through:

  • Secure systems
  • Restricted access
  • Safe data handling practices

However, no online system is 100% secure, so we encourage safe browsing habits as well.

6. Your Rights

You have the right to:

  • Request access to your data
  • Correct your information
  • Ask us to delete your data
  • Opt out of promotional messages

Simply contact us anytime.

7. Third-Party Links

Our website or social media may contain links to other platforms (Instagram, WhatsApp, etc.). We are not responsible for their privacy practices.

8. Updates to This Policy

We may update this Privacy Policy occasionally to reflect improvements or legal changes. Updates will be posted on this page.

9. Contact Us

If you have any questions, please contact us:

Lilac Closet

📱 WhatsApp: 0766012275

📸 Instagram: @lilac_closet__

We’re always happy to help.