Refund & Exchange Policy
At Lilac Closet, your satisfaction means everything to us.
If something isn’t right with your order, we’re here to help and will always do our best to find a fair solution.
Because we carefully inspect every item before shipping, refunds and exchanges are handled case-by-case after review.
Eligibility for Refunds & Exchanges
You may request a refund or exchange if:
- You received a damaged item
- You received the wrong product
- The item has a manufacturing defect
- There is a valid issue approved by our team
Once reviewed, we will offer either:
- ✅ Full refund or
- ✅ Exchange (replacement item)
based on your preference.
Damaged or Incorrect Items (Guaranteed Support)
If you receive a damaged or incorrect item:
- Contact us within 24 hours of delivery
- Send clear photos or videos of the issue
After verification, we will provide:
✔ Full refund or
✔ Free exchange (no extra charges)
Change of Mind / Size Issues
For concerns such as:
- Size doesn’t fit
- Style preference change
- Ordered the wrong item
We may offer an exchange after review, depending on availability.
Refunds for these reasons are not guaranteed, but we will try our best to assist you.
👉 Please check the size chart included in the product images before ordering to ensure the correct fit.
Conditions for Returns
To qualify:
- Items must be unused
- Unwashed and unworn
- Original tags attached
- In original condition
Items that show signs of use, damage, or alteration may not be accepted.
Request Timeframe
All refund or exchange requests must be made within:
🕒 1 days of receiving your order
Requests made after this period may not be accepted.
Return Process
- Contact us via WhatsApp or Instagram
- Explain the issue and send photos
- Wait for approval
- Return the item as instructed
- Refund or replacement will be processed
Refund Method
- For COD orders, refunds will be issued via bank transfer or cash arrangement
- Refunds are processed within 3–5 working days after approval
Shipping Fees
- If the issue is our fault (damaged/wrong item) → we cover shipping
- For size exchanges or other reasons → customer may cover delivery costs
Our Promise
We always aim to be fair, transparent, and supportive.
Your trust matters to us, and we’re committed to making your shopping experience smooth and worry-free 💜
Contact Us
Lilac Closet
📱 WhatsApp: 0766012275
📸 Instagram: @lilac_closet__