Shipping Policy
At Lilac Closet, we aim to deliver your favorite styles quickly, safely, and reliably. Please review our shipping details below.
Delivery Coverage
We uses koombiya delivery as our shipping partner and we offer islandwide delivery across Sri Lanka, including both cities and rural areas.
Processing Time
- Orders are processed within 2–3 working days
- Orders placed on weekends or holidays will be processed the next working day
Once your order is confirmed, we prepare and pack it with care.
Delivery Time
Estimated delivery times:
- Western Province: 3–4 working days
- Other areas: 4–6 working days
Delivery times may vary depending on courier schedules, weather, or public holidays.
Shipping Charges
Delivery charges are calculated based on your location and will be shown at checkout before confirming your order.
Delays
While we do our best to deliver on time, delays may occur due to:
- Courier service issues
- Weather conditions
- High order volumes
- Holidays or unforeseen circumstances
We appreciate your patience and understanding.
Incorrect Address
Please ensure your delivery details are correct.
Lilac Closet is not responsible for delays or failed deliveries caused by incorrect addresses or phone numbers.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours with photos. We will resolve the issue as quickly as possible.